Methods

How to get better at communicating user research findings

Communicating intangible and non-actionable user research findings User research is becoming a fundamental element of successful digital…


People, not users

So, I guess we all know that users are people, however, even if this seems pretty banal to you, we sometimes tend to forget and just refer to them as…


Explaining User Research to those outside the ‘Agile bubble’

‘What is it you do again?’ or ‘I know my user better than you!’ Explaining & communicating User Research to the uninformed or dismissive  …


Race disparity round table at No 10.

Ethnicity facts and figures - Publish data with the users in mind

On a summer day in 2016, Theresa May stood on the steps of 10 Downing Street and called for an audit of all government data on ethnicity. In her…


Health and the General Election 2017: Guide to parties' health plans and pledges

Senior Methods Associate and expert in Health Services Improvement, Mark Jennings just produced an Essentials Guide to the parties’ health plans and…


The Winter’s Tale report: the secrets of high-performing A&E teams

The Institute of Healthcare Management has recently partnered with Methods to release its latest report on winter pressures in hospital emergency…


The missing piece in the government digital transformation jigsaw

The National Audit Office’s recent report on digital transformation was a scary document to pick up. You never know how history (or more…


Webinar: delivering capability-led public services

Every organisation delivering a service to users has business capabilities in place – i.e. the combination of people, process, information and…


5 steps to delivering better public sector services

One of Methods Digital’s Directors – and former GDS Transformation Programme Lead – Michael Beaven spoke at the Transforming Public Sector ICT Summit…


You don’t need a CRM. You need a Platform.

Delivery Director David Biden shares his thinking around CRM systems and proposes an alternative view based on his assessment of current developments…